These Terms of Booking apply to each and every tour (including tours for FIT's and groups). Reference herein to "BSAT(www.best-south-africa-tours.com)" shall mean Jireh Tours CC t/a www.best-south-africa-tours.com

Guests choose a tour from our web site and submit an availability form. Once dates and availability have been confirmed, a complete itinerary and cost will be presented to the guest. Should the guest want to book the Tour, Safari or Accommodation, a provisional booking can be made, awaiting confirmation and proof of payment. The guest will confirm the booking through a link to the booking form in an email, as well as a Ref no to submit in the booking form.

On payment of the deposit, the booking will be confirmed. You will also be advised of the balance and due date. On receipt of full payment (not less than 8 weeks before arrival) all details regarding the booking, contact numbers, addresses, travel info and vouchers will be sent to you. If the balance payment is not received on time, the booking will be put on hold, pending cancellation until the balance payment or a written cancellation from the client is received. If booking is made less than 8 weeks before arrival full payment is required at the time of booking. Confirmation and all details will be sent to the person in the group making the booking. This person should be over 18 years of age and have the authority from all persons in the group to make the booking. The names of all people in the group should be listed on the booking form.

Payment policy
Payment can be done through our Secure Online Credit Card Payment.

A charge of 4.5 % will be added to all prices when paying by this method.

We also accept a SWIFT bank transfer. Full details on request.

10% Deposit on confirmation of completed booking, more than 8 weeks before arrival.

Full payment 8 weeks and less before arrival time - see cancellation policy bellow:

Cancellation by you

Should the reservation be cancelled, the following cancellation fees will be due and  

payable.

All cancellations must be made in writing and shall be effective only on the date which BSAT receives the notice of cancellation.

Cancellation fees are as follows: Length of time before arrival when we receive your cancellation in writing.
8 weeks or more before arrival - lose deposit
3 - 8 weeks before arrival - 50%
Less than 3 weeks before arrival - 100%

Data Protection
In order to complete your booking we require some personal details from you. We will only use this information in order to complete your booking and undertake to keep personal details confidential. If you do not wish to receive any details of offers or promotions please indicate on the booking form - to read our privacy policy, click here.

General Terms of Booking

 1.  The transport, meals, entrance fees, accommodation and other facilities and services which are to be supplied in respect of any tour package ("the package") are those specifically stated in the tour brochure or package itinerary in which the tour contracted for by any party ("the client") on behalf of any third party/ies ("the traveller/s") is described. Each package requires the organisation of transport, meals, entrance fees, accommodation and/or other facilities or services. BSAT has no direct day to day control over its suppliers. Accordingly BSAT accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilised by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.

2.  Should the traveller fail to join a tour, join it after departure or leave it prior to completion, no refund will be made and no credit granted. Travellers should ensure that they have appropriate insurance cover.

3.   BSAT shall not be liable for any loss, damage or expense of any nature whatever suffered by the client or any traveller arising from -
3.1 the loss of or any damage to any property;
3.2 the cancellation or curtailment of any tour;
3.3 sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatever, however caused and whether as a result of BSAT's negligence or otherwise.

4.  BSAT accepts no liability for the death of, injury to, loss and/or damage to, any person and/or property arising out of any act or omission of BSAT, the supplier, any servant or agent of BSAT or any supplier, whether as a result of negligence or otherwise. The client and the traveller shall be deemed to have waived, renounced and abandoned any and all rights and entitlements to which the client and the traveller may be entitled under the provisions of the law of the Republic of South Africa for any loss or damage to person and/or property.

5.   Should sickness or accident interrupt a tour, BSAT shall not be liable for any -

5.1 loss, damage or expense arising there from, whether as a result of BSAT's negligence or otherwise; and
5.2 refund, either total or partial, of money paid. BSAT recommends that the client advises travellers to take out the necessary insurance to protect against any such eventuality.

6.  Travellers shall be solely responsible for complying with the formalities required by police, customs, health and all other authorities at the point of departure, at the destination and whilst in transit. Whilst BSAT will endeavour to provide the client, prior to departure, with the latest information concerning such regulations and restrictions, BSAT shall not be responsible and does not accept any liability for any inaccuracies or omissions in this regard.

7.  Travellers may not carry any unlawful articles or substances whilst travelling in the South African region. Should any traveller contravene the aforesaid prohibitions, BSAT will be entitled to immediately exclude the offender from the tour and such traveller will be responsible for his or her own repatriation and all costs associated therewith. BSAT will under no circumstance assist any such offender in any dealings or negotiations with any authority.

8.   BSAT reserves the right to decline to accept or retain any traveller as a member of any group or on any tour at any time as a result of the non-payment of any amount due by the client in respect of such traveller or if such traveller interferes with any other member of any group and/or causes any disturbance or nuisance.

9.  Should BSAT appoint a tour leader or guide in respect of any tour, then the traveller must accept all reasonable instructions of such tour leader or guide.

10. All information contained in BSAT's brochure/itinerary and price inserts are to the best of BSAT's knowledge and belief true and correct, but BSAT accepts no liability for any inaccuracies contained therein.

11. Quotations are valid only to the expiry date stated on the quotation and are subject to adjustment if the services quoted for are not available at the time of booking.

12. All travel arrangements, such as flight bookings, reservation of hotel accommodation, reservation of motor transport and the like, made by BSAT are subject to the booking conditions and cancellation provisions of the supplier thereof.

13. BSAT reserves the right to alter or substitute routes, refreshments, meals accommodation, itineraries, tours, services, vehicles and/or arrangements should conditions necessitate. BSAT will offer substitutes of equal value and will inform the client of any known changes before departure.

14. If in the opinion of BSAT the fulfilment of any tour is considered impossible, illegal or if in BSAT's opinion inadvisable because of weather conditions, avalanches, strikes, war, government interference and/or any other cause not arising from BSAT's negligence, BSAT may at any time cancel such tour or what remains of it or make alterations in the route, accommodation, price and/or any other aspect thereof as it thinks fit, and any losses and expenses resulting from such cancellation or alteration shall be borne by the client.

15. One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed. Luggage should be clearly marked. (soft bags for a Botswana trip)

16. It is obviously not possible for all travellers to occupy front row seats throughout their tours. So as to have as many passengers as possible enjoy the front row seats, BSAT's guides and drivers have been instructed to implement a policy of rotation of seats.

17. In accordance with international practice and as a courtesy to non-smoking fellow passengers, travellers co-operation is required in implementing a policy of prohibiting smoking on vehicles. At no time and under no circumstances is smoking permitted on vehicles. The guide or driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside.

18.  Payment shall be made in all instances (by account holders and non-account holders) in the currency in which the quotation was accepted or in which the invoice is made out. All payments shall be made to BSAT, free of deduction or set off of any nature whatever, at such place and in such manner as BSAT may authorise from time to time in writing.

19. Should any amount not be paid on due date, then the client shall be liable to pay BSAT interest on all such amounts calculated from the due date until payment, at the prime bank overdraft rate as charged by BSAT's bankers to its most favourite corporate customers in respect of overdraft facilities from time to time, as calculated and compounded by such bankers. Any certificate signed by any manager, whose appointment and authority it shall not be necessary to prove, of any branch of such bank shall constitute prima facie proof of the amount of such interest.

20. BSAT shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by it in writing. No representation, term, warranty or condition express or implied shall be considered to be or to have been made or agreed or implied by reference to any other writing, advertisement or conversation.

21. No addition to, variation, or agreed cancellation of these conditions shall be of any force or effect unless in writing and signed by or on behalf of any director of BSAT

22. No indulgence which BSAT may grant to any party shall constitute a waiver of any of the rights of BSAT who shall not thereby be precluded from exercising any rights against the client and/or the traveller which may have arisen in the past or which might arise in the future.

23. Any claim or dispute which may arise between the client and BSAT or any travellers and BSAT including any claim for loss or damage due to injury to person or property shall be resolved by arbitration in accordance with the laws of the Republic of South Africa.

24. In all matters where it is or may be necessary to have recourse to the court, the courts of the Republic of South Africa shall have sole jurisdiction to the exclusions of the courts of any other country and the prevailing law of the Republic of South Africa shall prevail.

25. In respect of FIT's and groups the additional terms and conditions set out hereinafter will also apply.

26. In these terms and conditions -

26.1 the word "travel date" shall mean the date of scheduled arrival of the traveller/s in the
       Republic of South Africa;
26.2 the singular shall include the plural and vice versa;
26.3 any gender includes the other genders;
26.4 a natural person includes an artificial person and vice versa

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